From shared Gmail to shared inbox in three hops
A step-by-step look at setting up Tikkaroo with the support address you already have.
Most startups begin support the same way: a support@ address that forwards to a founder, or a Google Group that forwards to everyone. It works until two people answer the same customer, or nobody does.
Here’s what moving that address into Tikkaroo actually looks like.
Hop 1: sign up
Enter your name, email and a password. That creates your workspace and starts a 14-day trial. There’s no card to enter and no plan to pick yet.
Hop 2: connect your email
Choose Continue with Google or Continue with Microsoft. You’ll sign in on Google’s or Microsoft’s own page and allow Tikkaroo to read and send mail for that mailbox. We never see your password.
As soon as you’re connected, Tikkaroo imports the last two weeks of mail. Each thread becomes one ticket, so a long back-and-forth with a customer stays together.
A couple of tips:
- Connect the mailbox customers write to, not a personal one. If
support@is a Google Group, connect the account that receives its mail. - Keep your existing address. Replies go out from that mailbox, in the original thread. Customers won’t notice anything changed, apart from faster answers.
Hop 3: get to work
Open a ticket, assign it to yourself, reply. That’s it. New mail shows up within about a minute, and everyone on the team sees assignments and replies as they happen.
When you want help, connect an AI agent from Settings → AI agents & MCP. It can triage the queue, draft or send replies, and leave internal notes when a human should step in.
What about my old help desk?
Importing from Zendesk, Help Scout or Freshdesk isn’t available yet. For most early teams the two-week import covers what’s still open. If you need more, tell us what you’re moving from.