Terms of service

These terms are an agreement between you (or the company you represent) and [legal entity name] (“Tikkaroo”) for using the Tikkaroo service.

1. Your account

You need to give accurate details when you sign up, keep your password safe, and tell us if you think your account has been compromised. You’re responsible for what happens in your workspace, including actions taken by AI agents using API keys you create.

2. Trial and plans

Every new workspace starts with a 14-day free trial with no card required. After the trial, you need a paid plan to keep replying to customers. If you don’t choose one, your workspace becomes read-only: incoming mail keeps arriving and nothing is deleted, but replies, notes and ticket changes are paused.

3. Payment

Paid plans are billed per seat, monthly, in advance, through Stripe. Prices are shown on our pricing page and exclude tax. [Add renewal, price change notice, refunds and taxes.]

4. Cancelling

You can cancel from Settings → Billing at any time. You keep access until the end of the period you’ve paid for. [Add what happens to data after cancellation.]

5. Your data

You own the content in your workspace, including your customers’ conversations. You give us permission to process it only to run the service for you. Our Privacy policy and Data processing agreement explain how.

6. Connected services

When you connect Gmail, Outlook or Stripe, your use of those services is also governed by their own terms. [Add a disclaimer for third-party outages.]

7. Acceptable use

Don’t use Tikkaroo to send spam, break the law, or try to access other workspaces. [Expand.]

8. Availability and changes

[Service levels, maintenance, and how we notify changes to the service or these terms.]

9. Liability

[Warranty disclaimer and limitation of liability.]

10. Governing law

[Jurisdiction and dispute resolution.]