Product
One calm queue for every customer conversation.
Tikkaroo brings email and live chat into a single shared inbox, then lets your team and your AI agents work it together. No help desk training required.
What's inside
The whole product, on one page.
It's deliberately small. Each piece does one job well and they all share the same queue.
Shared inbox
Every conversation is a ticket with an owner, a status and a priority. Your whole team works one queue.
Connect Gmail or Outlook in one sign-in. Replies go out from your own address, in the same thread.
Live chat
One script tag puts a chat bubble on your site. Chats land in the same queue as email.
AI agents over MCP
Connect Claude or any MCP agent with an API key. It triages every ticket and drafts replies for your team to approve, or answers on its own if you let it.
Queues
Separate lines for support, bugs, press, partners and more. Sorted by address, by form or by your AI agent.
Live for the whole team
New emails, chats and replies show up for everyone instantly, with no refresh. Nobody answers the same customer twice.
Security basics, done properly
Mailbox tokens encrypted at rest, every workspace kept apart, all of it running on Cloudflare.
How it fits together
Mail in, replies out, team in the middle.
- 01
Conversations arrive
New email threads and chats become tickets in seconds. Customer history comes along for the ride.
- 02
Someone owns it
Assign a teammate, set a priority, leave a note. Everyone sees changes live, so nobody double-replies.
- 03
The customer hears back
Reply from the inbox. Email goes out from your own mailbox, chat goes straight to the widget.
On the way
What we're building next.
We'd rather ship it than promise it, so this list is short and honest. Follow along in the changelog.
SLAs and business hours
SoonKnow what's overdue before your customer does.
Automations
SoonRoute, tag and assign tickets without lifting a finger.
Ready to hop in?
Connect your support email and answer your first ticket in about five minutes.
Start free trial