Shared inbox
A shared inbox that's actually shared.
Stop asking “did anyone reply to this?” in Slack. Every conversation in Tikkaroo has an owner, a status and a history the whole team can see.
The basics
Everything a small team needs. Nothing it doesn't.
Assignment
Every ticket has one owner. Filter to what's yours, or grab what's unassigned.
Status and priority
Open, pending or closed. Low, normal, high or urgent. That's the whole taxonomy.
Internal notes
Leave context for teammates inside the conversation. Customers never see it.
Customer history
See every past conversation with a customer next to the one you're answering.
Search
Find a ticket by customer name, email, ticket number or anything said in the thread.
Live updates
New messages, assignments and replies appear for the whole team without a refresh.
Ownership
Who's got this one? Now you know.
Assign a ticket and it moves to that person's queue. Everyone else sees the change straight away, so two people never answer the same customer.
- “Assigned to me” and “Unassigned” views
- Pending for tickets waiting on the customer
- Urgent tickets stand out in the list
Internal notes
Context for the team, right in the thread.
Notes sit between messages, styled so nobody mistakes them for a reply. Customers never see them. Your AI agents can leave them too, when a human should step in.
Turn your inbox into a queue.
Connect Gmail or Outlook and your last two weeks of email show up as tickets, ready to assign.
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